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1. We respect your privacy
a. We respect your right to privacy and are committed to safeguarding the privacy of our customers and website visitors. This policy explains how we collect, use, disclose and protect your personal information.
b. We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
c. “Personal information” means information that identifies you or could reasonably identify you. This may include your name, email address, phone number, address, and information relating to your ceremony or enquiry.
d. You may contact us at any time at hello@juliemuircelebrant.com.au regarding this Privacy Policy or your personal information.
2. What personal information we collect
a. We may collect personal information that you provide to us when you:
enquire about our services
book or engage our services
complete forms on our website
communicate with us via email, phone, SMS or social media
b. This may include:
name
email address
phone number
residential or event address
wedding or ceremony details
communication preferences
c. We may also collect information when you:
complete surveys or feedback forms
update your preferences
interact with us online
d. We may also collect any other information you voluntarily provide.
e. We do not store credit card or banking details. Payments are processed through secure third-party payment providers. We encourage you to review their privacy policies.
3. How we collect your personal information
a. We collect personal information directly from you when you interact with us online, in person, or via electronic communication.
b. We also collect limited personal and usage data through third-party tools that support our business operations, including:
Google Analytics (website usage and performance insights)
Meta/Facebook Pixel (website interaction tracking for analytics purposes only)
Flodesk (email marketing and communications)
Calendly and/or Tave (booking and client management systems)
Google Meet (online consultations and meetings)
c. Where we receive personal information from third parties, we take reasonable steps to ensure it is handled in accordance with this Privacy Policy.
d. By providing your personal information, you consent to its collection and use in accordance with this Privacy Policy. Some data collected via analytics tools is aggregated and does not directly identify you.
4. How we use your personal information
a. We use personal information to:
provide our celebrant services
manage enquiries, bookings and ceremonies
communicate with you
send administrative and service-related messages
improve our services and website
manage client records and planning processes
comply with legal obligations
b. We may also use your information to send occasional marketing communications about our services via email. You can opt out at any time.
c. We do not use your personal information for third-party advertising targeting or remarketing campaigns.
d. If you do not provide your personal information, we may not be able to provide our services to you.
e. We may disclose personal information where required or authorised by law (for example, legal requests or compliance obligations).
f. If our business is sold, merged or transferred, personal information may be transferred as part of that transaction, subject to confidentiality and privacy protections.
5. Disclosure of your personal information
a. We may disclose your personal information to:
employees or contractors assisting in our business
service providers such as booking systems, email platforms, and website hosting providers
professional advisers (such as accountants or lawyers)
payment processors
government or regulatory authorities where required by law
b. All third-party service providers are required to take reasonable steps to protect your personal information.
6. Security of your personal information
a. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.
b. These steps include secure systems, restricted access, and reputable third-party platforms.
c. While we take reasonable precautions, no data transmission or storage system can be guaranteed as completely secure.
7. Access to and correction of your personal information
a. You may request access to personal information we hold about you at any time.
b. You may also request correction of any inaccurate, out-of-date, incomplete or misleading information.
c. Requests can be made by contacting hello@juliemuircelebrant.com.au.
d. We may refuse access or correction where permitted by the Privacy Act 1988 (Cth).
8. Complaints
a. If you have concerns about how we handle your personal information, please contact us at hello@juliemuircelebrant.com.au.
b. We take privacy complaints seriously and will respond within a reasonable timeframe.
c. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
9. Changes to this Privacy Policy
a. We may update this Privacy Policy from time to time.
b. The updated version will be published on our website and will take effect from the date of publication.
10. Website use
a. When you visit our website, we may collect standard technical information such as:
browser type
device type
pages visited
time spent on pages
referring website
This information is collected using analytics tools such as Google Analytics and is used to understand website performance and improve user experience.
b. Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.
11. Cookies
a. What are cookies?
Cookies are small data files stored on your device that help websites function and improve user experience.
b. How we use cookies
We use cookies to:
operate and improve our website
analyse website traffic and usage patterns (via Google Analytics and Meta Pixel)
improve user experience
c. Third-party cookies
Some third-party services (such as embedded video, booking tools, or analytics platforms) may set their own cookies.
d. Managing cookies
You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.
Last updated: 3 July 2026
